Intake Admin - Seasonal

Posted 8 days ago

bishs rvMeridian (ID)

Customer Service Representatives Recreational Vehicle Dealers

SENIORITY

Junior

SALARY

$18.00 per hour

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About the role

Intake Administrator As our Intake Administrator, you'll be the friendly, upbeat voice our customers hear first. This role involves managing phone communications, handling work order entries, ensuring customer concerns are heard to help them with the correct resolution, all while maintaining a warm, personable approach. If you're outgoing, organized, and love helping people, this is a great opportunity to grow your skills within our dynamic, start-up department at Bish's RV. This position is based out of our Dealership Support Center in Meridian, ID. Pay potential: $18+ per hour

What you'll do:

Serve as the primary contact for inbound and outbound calls
Assist customers by listening to their needs and addressing questions with a helpful, upbeat attitude
Schedule service appointments and coordinate the next correct steps for each customer
Accurately enter customer RV or trailer concerns into our system to create service requests for our virtual master technicians
Transfer customers calling for updates to the correct departments

What we're looking for:

Exceptional communication skills, with a confident and friendly phone presence
Strong multitasking abilities, particularly with multi-line phone systems
Proficiency in data entry and computer systems
Ability to follow basic phone script outline while maintaining an outgoing personality through phone call
Comfortability working in an omnichannel environment including SMS web chats, emails, and calls
Positive, adaptable personality suited for a fast-paced environment
Professional, polished appearance and demeanor
Availability to work Mondays and weekends
Ability to pass a background check and drug test
Commitment to representing our company's Vision, Mission, and Values with every customer interaction

Who we are: Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

Perks:

Employee discounts
Gym membership reimbursement
Opportunities for advancement
Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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