Senior Manager, Managed Services Delivery
imprivataWaltham (MA)
About the role
Imprivata in Waltham, MA or Austin, TX is seeking a Senior Manager, Managed Services to lead day‑to‑day delivery, service quality and customer outcomes across assigned portfolios.
This role partners with Customer Success, Support, Professional Services, Product, Engineering, and Sales to drive scalable, repeatable services, improve adoption and renewals, and shape the operating model in alignment with strategic and financial goals.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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