SAP Sales and Service Cloud Functional Senior Consultant
deloitteMorristown (NJ)
SAP Sales and Service Cloud Functional Senior Consultant
Posted today
deloitteMorristown (NJ)
SENIORITY
Lead
About the role
Overview:
In this role you will design and implement SAP CX-enabled solutions for clients, guiding the integration of packaged technology into business environments. You’ll work with cross-functional teams to translate requirements into blueprints, configure sales and service processes, and ensure end-to-end CX outcomes. You’ll advise on digital transformation opportunities and roadmaps, contributing to large-scale customer experiences and growth initiatives. Join a collaborative team that blends strategy, technology, and design to solve complex client challenges with measurable impact. Compensation / Benefits discretionary annual incentive program
Responsibilities:
Facilitate discovery workshops and capture current pain points and requirements Translate requirements into functional designs, process flows, and configuration specs Advise on SAP CX capabilities and transformation opportunities; shape implementation roadmaps Configure sales processes (leads, opportunities, forecasting, quotes) and service processes (case management, SLAs, routing) Set up organizational structures, roles, access controls, and user assignments Support integrations, data migration, and end-to-end solution design for CX transitions Collaborate with development teams to design, build, and test extensions and integration objects Plan prototyping, testing, training coordination, and operational support documentation Apply knowledge of SAP Field Service Management and SAP CPQ to CX requirements
Key requirements:
5+ years of SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1/V2 and SAP BTP Build 5+ years of SAP Sales Cloud & Service Cloud configuration & setup including CTI integration 5+ years of Lead to Cash and Customer Service to Field Service processes Some experience in SAP FSM and SAP CPQ Cloud solutions Ability to travel up to 50% Limited immigration sponsorship may be available consultative skills business knowledge cross-functional collaboration SAP CX implementations (Sales Cloud, Service Cloud) SAP BTP Build CTI integration
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