Automotive Call Center Representative / BDC

Posted 8 days ago

pedder auto groupHemet (CA)

Customer Service Representatives Used Car Dealers

SENIORITY

Junior

SALARY

$3,000.00 - $6,000.00 per month

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About the role

Pedder Automotive Group Bdc Representative The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 8 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The eight (8) locations are Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, and Pedder Hyundai of Moreno Valley. We pride ourselves in having a great work environment that translates to a great customer service experience. The Pedder Nissan BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information by providing exceptional service, meeting their individual needs and exceeding their expectations.

Responsibilities:

Inbound and outbound call center where you will be speaking with our customers who are in need of purchasing a new or used vehicle
Answer questions
Schedule Appointments

Qualifications:

Experienced (at least one year) in a Call Center Environment
Follow up with leads and from all touchpoints including dealer portal, DMS, CRM system, and website
Able to work full time, punctual, and have a record of excellent attendance.
A highly driven and self-motivated individual ready to work in a fast-paced and energetic call center
An ambitious professional looking for opportunity and career advancement
Hardworking, sharp, well-spoken, professional, and love challenges
Connecting and building client relationships to get the job done
Flexible and adaptable, learns and reacts quickly in a fast paced environment; able to multitask
Salary Description $3,000.00 - $6,000.00 per month

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