Customer Experience Leader AI-Driven Support & Team Growth

Posted 16 days ago

novantaNew York (NY)

First-Line Supervisors of Non-Retail Sales Workers Temporary Help Services

SENIORITY

Senior

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About the role

Novanta Inc. in New York's Positioning Solutions unit seeks a Customer Experience Supervisor to lead a team of Customer Care Representatives serving life sciences, medical, imaging and automation customers. You will drive engagement, performance and service excellence, collaborating with Sales, Operations, Engineering and Supply Chain to improve order management and issue resolution. This role emphasizes accountability and continuous improvement with AI-enabled tools.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.