Ticket Support Specialist

Posted today

virtual vocationsDenver (CO)

Computer User Support SpecialistsOffices of Dentists

SENIORITY

Senior

About the role

To support a diverse portfolio of dental clients, the full-time remote Ticket Support Specialist will fulfill website ticket requests through Teamwork Desk, ensuring accurate and timely completion while leveraging administrator-level WordPress skills. Key responsibilities: Fulfill website ticket requests accurately and on schedule for dental clients using Teamwork Desk Add, edit, and manage page content in WordPress, including image uploads and plugin configurations Collaborate with cross-departmental teams to clarify requests and escalate issues as needed Required qualifications: Administrator-level proficiency in WordPress, with experience in content management Working knowledge of HTML and basic Photoshop skills for image resizing Experience with WP Engine, including backup restoration and environment management Proven ability to manage a high volume of support tickets effectively Familiarity with image accessibility best practices and internal file naming conventions

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.