Member Services Representative

Job Purpose: Responsible for providing excellent service to members and front line staff the servicing of titles for American Airlines Credit Union.

Principal Duties and Responsibilities: Answer department ACD calls from members Perform clerical duties necessary to perfect security liens, title transfers and lien releases Review, maintain and track title files and reports Assist members and Credit Union staff with title processing, ownership transfer, state filings and lien recordings Interact with field staff via telephone, e-mail and fax Interact with various state motor vehicle departments Review loan documents for accuracy and legality Create and promote positive name recognition for the Credit Union Research member inquiries and provide solutions as required in a timely manner Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization Cross-train on Member Services Representative duties to provide coverage for teller line during morning hours, lunches, vacation and Saturday rotations (if position is located in a Branch location)Perform other duties as assigned The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications: High school diploma or

GEDPreferred Qualifications: Previous banking or Credit Union experience Previous customer service experience

Knowledge, Skills & Abilities: Skilled in Microsoft Office software (e.g., Word, Excel, Access, Power Point) gained through either work experience with the software or education and hands-on use of the software Skilled in data entry with the ability to operate standard office machines Ability to exercise excellent member service skills and interact professionally with all employees and members Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team Ability to effectively communicate with all levels both verbally and written Ability to speak, read, and write Spanish is a plus Ability to work independently and with minimal supervision Ability to perform basic math calculations and analyze data Ability to work well under deadlines and high volume pressure Ability to self-motivate with strong organization skills and capacity for attention to detail Ability to effectively prioritize work and meet deadlines Ability to work varying schedules, including evenings and weekends Ability to sit for extended periods of time Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks