Guest Services Associate
a m salon servicesParkton (MD)
Guest Services Associate
Posted today
a m salon servicesParkton (MD)
SENIORITY
Entry
About the role
Job Description:
The Guest Services Associate plays a vital role in delivering exceptional service to spa and salon guests. Working within a team and reporting to the Guest Services Manager, this position focuses on ensuring proficient check-in and check-out processes, managing reservations, and providing assistance with customer inquiries. The associate also actively engages in upselling services and products to enhance the guest experience.
Responsibilities:
- Assist guests with inquiries and provide excellent customer service
- Manage check-in and check-out procedures efficiently
- Handle reservation management to optimize scheduling
- Answer telephone calls promptly and professionally
- Promote and upsell spa and salon services to guests
Required Qualifications:
- At least 1 year of customer service experience
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Proficient with Point of Sale (POS) systems
- Ability to multitask and work effectively within a small team
- Strong time management abilities
Experience with Meevo software\nCompany DescriptionFull service spa & salon entering its 25th year of business in Northern Baltimore County and continuing to grow.
Company Description:
Full service spa & salon entering its 25th year of business in Northern Baltimore County and continuing to grow.
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