Head of Customer Experience & Loyalty
jacobNew York (NY)
About the role
Jacob in New York City is seeking a leader to build and own the customer experience and retention program. You will lead multi-channel support, shape standards, and embed the customer voice into product decisions to deepen loyalty.
This role combines hands-on service with team leadership, system-building, and cross-functional collaboration to deliver thoughtful, personal care and lasting relationships with our customers.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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