Client Associate
nbh bankKansas City (MO)
About the role
NBH Bank seeks a Client Experience Specialist to serve as the first point of contact for our small business clients, supporting the 2UFi app and business banking. You will handle high-volume calls, chats, and emails with empathy and urgency, understanding client needs and products used. Detail matters: you will follow established procedures, be trained on onboarding, and have a clear path to advancement as you demonstrate success in a fast-paced environment.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.