Client Service Representative
Location: Smyrna, GA (Hybrid)
Duration: 6 Months CTH
Interview Process: 1st Round will be virtual. 2nd Round of Interview is in person.
Job Schedule:
6 weeks on onsite training for 40 hours per week. When the worker exhibits the proficiency required, determined by the manager, a Hybrid work schedule will be allowed.
Job Hours: 8:00am-6:00pm EST (Manager will confirm schedule upon hire)
Summary:
Business Unit: Stream Labs Client Service Reps counsel clients, contractors, and business on Stream Labs' product/service offerings and independently resolve tasks, while maintaining performance standards.
Job Responsibilities:
Counsel current and potential clients on water leak detection solutions and coordinate the installation of equipment. Training will be provided on product knowledge. Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their equipment, documenting interactions and following up as needed. Mostly Microsoft Office applications. Follow-up on prescribed tasks
Skills:
Some technical proficiency to be able to move from one internal system to the next Strong communication skills The ability to solve questions as related to the product Work effectively in a team environment using professional interpersonal and communication skills. Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards. Education/
Experience:
High school diploma or GED2-4 years of client service experience Proficiency with Microsoft Office, specifically Word and Excel Outlook-initiate messages and responses with clients and contractors Word-basic experience Excel-need to be comfortable using Excel with regards to viewing spreadsheets and navigate Strong oral and written communication Proven organization skills and ability to multi-task Ability to work independently, as well as in a team environment Experience handling multiple priorities within established time constraints
