Global Customer Care Process Lead - AI & Transformation

Posted 2 days ago

jobleadsusCalifornia (MO)

First-Line Supervisors of Office and Administrative Support Workers Biological Product (except Diagnostic) Manufacturing

SENIORITY

Manager

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About the role

Bio-Rad Laboratories, Inc. is seeking a Sr. Director or Director, Global Customer Care Process Lead to act as Global Process Owner for Customer Service and Customer Technical Support. You will set strategic direction, governance, and drive end-to-end process improvements across 37 countries in a highly regulated, reliability-critical environment. You will evaluate organizational design, operating models, and capability needs while guiding AI-enabled enhancements to standardize tools and

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