IT Operations & Infrastructure Engineer

Position Summary10 Federal is a vertically integrated self-storage company operating 135 properties. Over the past year, the company has shifted from buying third-party software to building platforms in-house, creating a need for someone to own the IT operations and infrastructure layer underneath that work. This is a broad, hands-on role for a company of under 100 people with an outsized technology footprint — the person in this role will own end-user IT, corporate network infrastructure, identity and security administration, and Azure platform operations end-to-end, working closely with the engineering team building the company's in-house platforms.

Contribute technology input to the company-wide business continuity plan; the plan itself is owned by leaders across the business, with the DR plan serving as Technology's component of itTriage and resolve technology incidents, escalating per the organization's incident response plan; this role handles the technical side of incident response and does not own the organizational planAI & Automation Identify recurring tickets, manual provisioning steps, or compliance reviews that can be automated or handled by an AI agent Actively evaluate and adopt AI tooling to improve efficiency across IT operations Qualifications & Skills RequiredAt least 3 years of professional IT experience (5 years preferred), with demonstrated hands-on ownership of systems rather than ticket-queue work alone Strong working knowledge of the Microsoft ecosystem: Entra ID, Intune, Microsoft 365, and SharePoint administration Practical Azure experience across resource management, role-based access, and cost management Comfort with networking fundamentals and physical network hardware Demonstrated experience building structured systems or processes out of unstructured ones No degree or certification is required; candidates are evaluated on demonstrated ability PreferredExperience with Microsoft Purview or other compliance tooling Infrastructure as code experience (Bicep, Terraform, or similar) Scripting experience in PowerShell or Python Experience working in a small or fast-moving organization Relevant degree or industry certifications are welcome but not required Performance Expectations Success in this role will be defined through a 90-day plan established with the hiring manager. Physical Requirements & Work Environment Standard office environment; extended periods of computer use No travel is required for this role Occasional work in the network closet or similar physical infrastructure spaces Occasionally required to lift/move IT equipment up to 25 lbs May require occasional on-call availability for critical system issues About 10 Federal10 Federal is a fully integrated real estate firm and the nation's leading high-tech self-storage operator. With a portfolio of 130+ properties across 17 states and millions of rentable square feet, we specialize in fully automated facilities that redefine the storage experience. Driven by innovation, we leverage advanced technology, automation, and data-centric decision-making to streamline operations, enhance customer convenience, and maximize investor returns. Benefits10 Federal offers a competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off, and paid holidays. Full details are available in the Employee Benefits Guide. Equal Employment Opportunity Statement10 Federal is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.