Renters Insurance Program Manager

Overview: Salary Range $90,000.00 - $105,000.00 Salary Position Type Full Time Category Home Office

Position Summary: The Renters Insurance Program Manager leads the Insurance Compliance Specialist team and owns renters insurance compliance for the entire Weidner portfolio. This is a high-impact, high-visibility role requiring a predisposition for action, sharp judgment, and a high level of accountability. The Renters Insurance Program Manager trains and supervises the specialists who intake, review, and correct renters insurance evidence; manages the relationship with the preferred insurance providers; produces monthly, quarterly, and annual reporting; and reconciles the monthly premium remittance. The role works daily with on-site associates, regional leaders, corporate departments, and external vendors, and is expected to provide excellent customer service in every one of those interactions.

Primary Responsibilities: Team Supervision: Manage the day-to-day performance and workload of the Insurance Compliance Specialists, including assigning and prioritizing work, monitoring quality and turnaround times, addressing performance concerns as they arise Performance Management: Conduct regular one-on-one check-ins and formal performance reviews with direct reports, set individual and team goals aligned with department objectives, and provide ongoing coaching and feedback Staffing & Development: Interview candidates and make hiring, promotion, and corrective action recommendations for the Renters Insurance team; onboard new team members and identify development opportunities that support career growth for direct reports Escalation & Quality Assurance: Serve as the escalation point for complex or disputed renters insurance evidence, resolve exceptions the Insurance Compliance Specialists are unable to close, and conduct quality reviews of the team's work Training: Create and maintain training documents used by the Insurance Compliance Specialists and on-site associates, assess training needs by community and by region, and partner with regional leaders to deliver training as needed Preferred Provider Oversight: Manage the preferred provider program and engage with preferred providers to maintain program efficiency, compliance, and service standards Premium Remittance Reconciliation: Review and reconcile monthly billing and premium remittance with preferred providers, and research and resolve discrepancies Reporting: Produce monthly, quarterly, and annual renters insurance compliance reporting as assigned, and surface trends, exceptions, and portfolio-level risk to the Director of Risk Management & Insurance Continuous Improvement: Identify opportunities for process enhancement, cost containment, and operational efficiency within renters insurance compliance Deadline Leadership: Influence and motivate others, including vendors and cross-functional teams, to meet deadlines while upholding quality standards Team Collaboration: Communicate regularly with the Director of Risk Management & Insurance and partner with regional leaders, on-site teams, and corporate departments to resolve compliance issues Service Culture Leadership: Demonstrate the values of the Weidner Customer Service Vision to team members, associates, and external customers

Qualifications: Minimum of two years of renters insurance experience, either from an insurance carrier's perspective or as a representative of a landlord in the multifamily housing space Minimum of two years of experience supervising direct reports, including assigning work, reviewing quality of work, and conducting performance reviews Bachelor's degree preferred; experience within the multifamily or apartment industry preferredExperience reviewing and reconciling vendor billing, remittance, or account statements; bookkeeping or accounting experience preferredExperience developing training materials and delivering training to employees or field teams Experience producing recurring reporting for leadership and explaining results to non-technical audiences Intermediate Microsoft Excel skills, including pivot tables, lookup formulas, and reconciling large data sets; proficient with Word, PowerPoint, and Outlook; willing and able to learn new software programs Experience with Yardi or a comparable property management system; experience with an insurance compliance tracking platform preferredExperience handling confidential resident, vendor, and financial information in accordance with company data privacy and ethics standards Excellent written and verbal communication skills, including comfort initiating direct conversations with associates and vendors to resolve issues Follow Weidner's Mission, Vision and Values and comply with all of Weidner's policies and procedures as well as all Fair Housing, local, state/province, and federal laws Work effectively and cooperatively in a team environment and independently Work in a fast-paced environment with strong motivation to learn and contribute on a daily basis Prompt with regular attendance; maintain a professional appearance in accordance with the company dress code Ability to work overtime as requested Ability to work 5 days a week in the Kirkland home office Valid and current driver's license Travel within the United States and Canada; valid passport