Senior Director of Client Relations

Posted 4 days ago

healthop solutionsScottsdale (AZ)

Medical and Health Services Managers Administrative Management and General Management Consulting Services

SENIORITY

Manager

SALARY

$120,000–$150,000 annually

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About the role

Overview & Highlights

Job Title: Senior Director of Client Relations

Location: Fully Remote

Employment Type: Full-TimeHours & Schedule: Flexible Schedule

Compensation: $120,000–$150,000 annually, based on experience

Benefits Offered: No traditional benefits package currently offered | Unlimited PTOWhy Work With UsThis is a highly visible, strategic leadership opportunity for an experienced healthcare professional who thrives at the intersection of client relations, consulting, finance, data analysis, and complex contract negotiation. As the Senior Director of Client Relations, you will work in a fully remote environment, partnering directly with healthcare organizations and senior decision-makers to strengthen client relationships, evaluate financial and operational performance, identify opportunities for growth, and lead sophisticated payer and healthcare contracting initiatives. This position goes beyond traditional account management. You will serve as a strategic advisor to clients, using financial analysis, market research, healthcare data, and industry expertise to guide decisions and develop solutions to complex business challenges. The ideal candidate brings a consulting mindset, strong executive presence, sophisticated negotiation skills, and experience working within the payer, provider, or government healthcare landscape. This individual should be equally comfortable analyzing complex data in Excel, presenting recommendations to senior stakeholders, conducting independent research, and leading high-level contract negotiations in a remote environment. What Our Ideal New Team Member Looks Like Strategic, forward-thinking professional who can evaluate complex healthcare business challenges from both operational and financial perspectives Experienced healthcare consultant or client relations leader with exposure to payer, provider, or government healthcare organizations Skilled at building trusted relationships with executives, healthcare organizations, payers, and other key stakeholders Comfortable leading sophisticated negotiations and renegotiating complex healthcare contractsStrong financial acumen with the ability to understand the financial impact of contract terms and strategic business decisions Advanced analytical thinker who can interpret complex datasets, identify trends, and translate findings into actionable recommendations Highly proficient with Excel and comfortable developing financial models, analyses, reports, and executive-level presentations Experienced conducting market, financial, operational, and healthcare industry research Able to move between high-level strategic thinking and detailed analysis depending on the needs of the client or organization Confident communicating complex information to senior executives and decision-makers Comfortable challenging assumptions, identifying opportunities, and developing creative solutions to complex problems Experienced with healthcare carve-out structures, coding, methodologies, or related reimbursement and contracting concepts Highly organized and capable of managing multiple sophisticated client relationships, negotiations, and strategic initiatives simultaneously

Job Summary: The Senior Director of Client Relations is responsible for developing and maintaining strategic relationships with healthcare clients while serving as a senior advisor on contracting, financial performance, data analysis, market research, and business strategy. Working in a fully remote capacity, this individual will partner with payer, provider, government, and other healthcare stakeholders to identify opportunities, evaluate existing agreements, develop recommendations, and lead complex contract negotiations and renegotiations. A significant component of the position involves analyzing healthcare and financial data, researching market conditions, reviewing contractual arrangements, and translating complex findings into clear business recommendations. The Senior Director will use Excel and other analytical resources to identify trends, quantify opportunities, evaluate contract performance, and support strategic decision-making. The successful candidate will combine executive-level relationship management with hands-on analytical capabilities and possess the independence, communication skills, and accountability necessary to succeed in a remote consulting environment.

Job Duties & Responsibilities:

Serve as a senior strategic relationship leader and trusted advisor for assigned healthcare clients
Develop, strengthen, and maintain long-term relationships with executives, healthcare organizations, payers, providers, government entities, and other stakeholders
Lead strategic client discussions involving healthcare operations, financial performance, contracting, reimbursement, and growth opportunities
Evaluate existing healthcare contracts and identify opportunities for financial, operational, or strategic improvement
Lead and support complex contract negotiations and renegotiations with payers and other healthcare organizations
Develop sophisticated negotiation strategies based on financial analysis, market conditions, organizational priorities, and available healthcare data
Analyze reimbursement structures, financial performance, contract terms, and healthcare utilization data to support client recommendations
Apply knowledge of healthcare carve-out structures, coding, reimbursement methodologies, and related contracting concepts when evaluating client opportunities
Conduct detailed financial, market, operational, and industry research to support strategic recommendations
Build and maintain Excel-based analyses, financial models, reports, forecasts, and decision-support tools
Analyze large or complex datasets to identify trends, risks, opportunities, and areas for improvement
Translate complex financial and healthcare data into clear, actionable recommendations for clients and senior leadership
Develop executive-level presentations and communicate findings to key stakeholders
Identify opportunities to improve client financial performance, contracting strategy, operational efficiency, and overall business outcomes
Evaluate market trends, payer behavior, reimbursement changes, and healthcare industry developments that may affect client strategy
Collaborate with internal and external stakeholders to develop customized solutions to complex healthcare business challenges
Manage multiple high-level client initiatives, negotiations, analyses, and deliverables simultaneously
Maintain strong visibility into client priorities, business objectives, challenges, and emerging needs
Proactively identify opportunities to expand client relationships and introduce additional consulting or strategic services
Support business development initiatives, referrals, and growth opportunities as appropriate
Maintain a high standard of professionalism, confidentiality, accuracy, and responsiveness across all client interactions

Education & Experience

Required:

Bachelor's degree in Business Administration, Finance, Healthcare Administration, Economics, Accounting, or a related field
Minimum 5–6 years of relevant professional experience in healthcare consulting, client relations, contracting, finance, payer/provider strategy, government healthcare, or a related field
Demonstrated experience working within the payer, provider, or government healthcare environment
Experience with healthcare carve-out structures, coding, methodologies, or related contracting/reimbursement concepts
Demonstrated experience negotiating and renegotiating healthcare contractsStrong financial analysis and business acumen
Advanced proficiency with Microsoft Excel
Experience analyzing complex financial, operational, or healthcare datasets
Experience conducting research and translating findings into strategic recommendations

Preferred:

Master's degree in Business Administration, Healthcare Administration, Finance, Public Health, or a related fieldMBA strongly preferred
Approximately 10+ years of relevant healthcare industry experience
Previous healthcare consulting experience
Extensive experience leading complex payer or provider contract negotiations
Experience advising senior executives or C-suite stakeholders
Experience managing high-value or strategically important healthcare client relationships

Knowledge, Skills & Abilities:

Exceptional strategic and high-level thinking capabilities
Sophisticated negotiation and contract management skillsStrong financial and quantitative analysis capabilities
Advanced Excel and data analysis skillsStrong research and problem-solving abilities
Ability to interpret complex healthcare, financial, and contractual information
Executive-level communication and presentation skillsStrong business judgment and commercial awareness
Ability to develop compelling, data-supported recommendations
Strong relationship-building and client management capabilities
Ability to influence stakeholders and navigate complex business discussions
Excellent written and verbal communication skillsStrong attention to detail while maintaining a broader strategic perspective
Ability to independently prioritize multiple high-level initiatives
High degree of professionalism, discretion, accountability, and integrity
Self-motivated and comfortable operating with a high level of autonomy in a fully remote work environment

What Success Looks Like: Success in this role means becoming a trusted strategic partner to clients—not simply responding to requests. The Senior Director of Client Relations will anticipate client needs, uncover opportunities through data and research, strengthen financial and contractual positions, and bring thoughtful solutions to complex healthcare business challenges. The right individual will combine the relationship-building skills of an experienced client executive, the analytical capabilities of a healthcare consultant, and the financial and negotiation expertise necessary to successfully navigate sophisticated healthcare contracts and strategic initiatives—all while operating effectively and independently in a fully remote environment.

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