IT Functional Analyst with FSM and IFS experience

Posted yesterday

intelliswift an ltts companyPasadena (CA)

Computer Systems AnalystsComputer Systems Design Services

SENIORITY

Senior

About the role

Job Title: IT Functional Analyst with FSM and IFS experienceDuration: 6 months Contract-to-HireLocation: Pasadena, CA- 4 days week onsite We're seeking a Senior Functional Analyst with strong experience in Field Service Management (FSM) solutions to join a fast-growing, service-oriented business. This person will help advance enterprise FSM environment, currently based on IFS Field Service Management, while supporting future platform evaluation and configuration efforts. Need: Solid FSM domain expertise — whether from SAP, Oracle, JD Edwards, or another comparable system. Overview:This is a Business Systems Analyst-type functional role with hands-on configuration responsibilities. The ideal candidate excels at translating business needs into functional solutions and enjoys collaborating across business and technical teams. Core Responsibilities: • Gather and translate business requirements into functional and system designs.• Develop functional and design documentation.• Configure FSM system components (IFS training provided).• Support data mapping and integrations, primarily via Boomi.• Execute system enhancements and light break/fix work (minimal production support).• Partner with field teams and key business stakeholders.• Participate in future FSM system selection and evaluation (planned within ~2 years). Key Qualifications • Required: Strong Field Service Management domain experience.• Functional Expertise: Analytical thinking, detailed documentation, system configuration.• Technical Exposure: Integrations and data mapping experience.• Soft Skills: Exceptional communication and stakeholder collaboration.• Mindset: Curiosity, adaptability, and eagerness to learn new enterprise systems. Nice-to-Have: • Experience with Boomi integrations.• Knowledge of mobile field technician workflows.• Interest or exposure to AI and automation in service operations (future roadmap). Business ContextYou'll help optimize systems that support:Technician dispatch and mobile workflow.Customer service and issue management.Integration between field operations and enterprise data.

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