Hotel Front Desk Agent

Posted 3 days ago

renaissance baltimore harborplace hotelBaltimore (MD)

Hotel, Motel, and Resort Desk Clerks Hotels (except Casino Hotels) and Motels

SENIORITY

Entry

SALARY

$17.24 - $19.16 hourly

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About the role

Job Description: We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Compensation: $17.24 - $19.16 hourly

Responsibilities:

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Handle customer complaints as necessary
Communicate with housekeeping to make sure guest rooms are ready

Qualifications:

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Exhibits working knowledge of Microsoft Office and reservation management systems
Has experience answering telephone calls and troubleshooting stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
High school diploma, GED, or equivalent
About Company

Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an on-site business center, fitness center, restaurant, coffee shop, and lounge. We value our team and are committed to supporting their professional growth, well-being, and work-life balance. We offer a competitive benefits package that may include: Competitive salary Health, dental, and vision insurance Paid time off, holidays, and sick leave Professional development and training opportunities Career advancement and internal growth opportunities Employee recognition and reward programs A collaborative, inclusive, and supportive work environment

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