Account Retention Specialists - Collections & Customer Solutions

Posted 6 days ago

majik enterprises internationalLebanon (PA)

Bill and Account Collectors Collection Agencies

SENIORITY

Junior

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About the role

Majik4x Best Places to Work in PA (2022–2025)¡Ahora contratando! Se habla españolLooking for more than just a job? At Majik, you'll build real relationships, earn bonuses, and grow your career. No rent-to-own experience? No problem — we train you."I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - DonaeWho We AreWe Serve OthersWe Do What It TakesWe Own ItWe're passionate about helping employees grow and delivering great customer experiences! Pay + Perks Starting at $16+/hr & Monthly Bonus Potential3 Weeks PTO + Paid Holidays 401(k) with Company Match (up to 6%)Low-cost Medical, Dental, Vision Employee Discounts + Loyalty Rewards Career Advancement Opportunities (we promote from within) Weekly PayReimbursement Toward Home & Vehicle Purchase (after 1 year) Bilingual candidates may earn additional pay!...and so much more!

What You'll Do:

Own customer accounts and work proactively to keep them current
Analyze account activity and determine appropriate solutions
Communicate with customers, references, and landlords
Collect and process payments accurately (in-store and field)
Maintain accurate documentation and account records
Manage field visits professionally and efficiently
Resolve customer concerns while protecting company standards
Meet and exceed performance goals related to collections and retention

What We're Looking For:

High school diploma or GED1+ year of experience in collections, retail, or customer-focused roles preferred
Strong communication and conflict resolution skills
Highly organized with attention to detail
Self-motivated, accountable, and results-driven
Comfortable using systems to manage accounts
Valid driver's license with insurable driving record
Willingness to travel locally for customer visits
Ability to lift up to 25 lbs (with assistance for heavier items)

Schedule Full-time (40 hours/week), 5-day workweek Monday–Friday: 10am–7pm, Saturday: 10am–6pm (required), Sunday: Closed Schedules may vary based on business needs

Additional Information: Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law.

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