Workplace Services Manager, Workplace Resources

What You'll Do: Govern an FM Contract which ensures all Americas West locations have a maintenance, life cycle management strategy & engineering plan for technical assets (HVAC, Building Management Systems, etc.)You will partner with the worldwide team, and local leaders to deploy existing Cisco policies and procedures using your industry expertise and knowledge, ensuring owned and leased workplaces are safe & functional. Establish business relationships to better align current services today and ensure complete support of the business units as they constantly evolve and innovate. The delivery of FM Hard services via outsourced Service Providers including: Contractual execution against existing critical metrics and SLAsStrategic Asset Opex & CAPEX Investment Plans, including due diligence, developing multi-year programs, prioritize work into projects, present/align the plan for the project teams to deliver. Driving continuous improvements in service levels, operating costs, energy & sustainability, quality and safety. Monitoring and Reporting on significant events impacting business operations. Budget & Spend Management, and prioritizing needs. Contract Variations, Work Order & Financial Approvals. Owning Business Continuity plans associated to FM Hard Services

Minimum Qualifications: Bachelors in an engineering discipline, plus 5-10 years of facility management or related proven experience Proven experience leading facilities service delivery and performance management, including managing operational performance, SLAs/KPIs, risk, and service outcomes across complex environments. Strong technical knowledge of building systems and critical infrastructure, with the ability to understand and translate complex technical concepts for senior leaders and cross-functional teams. Demonstrated program/project management experience, including developing business requirements, building business cases, driving stakeholder alignment, and delivering complex initiatives from planning through implementation. Competent in financial analysis, budget management and modelling, large scale asset capital planning and feasibility studies.

Preferred Qualifications: Experience managing large, complex, multi-site facilities portfolios. Experience in 24x7 data centers, R&D labs, network labs, or other critical infrastructure environments. Knowledge of MEP systems, HVAC, BMS/building controls, asset maintenance, and critical infrastructure. Experience with asset management, procurement, lifecycle management, equipment costing, and total cost of ownership. Experience with environmental compliance, sustainability, and renewable energy programs. Experience developing and executing asset management and procurement strategies. Professional certifications in engineering, facilities management, project/program management, or related disciplines.