Customer Service Representative
hired by matrixSouth Jordan (UT)
Customer Service Representative
Posted yesterday
hired by matrixSouth Jordan (UT)
SENIORITY
Junior
About the role
At-a-Glance: Join a global financial institution as a Customer Service Representative, on-site basis to provide world-class customer service.
Position Type: Contract
On-Site
Required:
Experience in financial services.
College degree or previous contact center experience.
Minimum of 1 year of experience in customer service, sales, or call center.
Ability to contribute in a fast-paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change.
Highly professional, career-driven, and committed to World-Class Service.
Strong communication, multitasking, problem-solving, and customer service skills.
Experience handling high-volume inbound calls while meeting performance metrics and service levels.
Preferred:
Financial services or banking experience.
Experience handling inbound calls and account-related inquiries.
Experience with Cash Management, online banking, and mobile banking support.
Demonstrated employment stability and a record of successfully completing prior assignments.
Responsibilities:
Handle incoming phone calls regarding various service inquiries on accounts.
Respond with a high degree of accuracy and efficiency.
Consistently meet key department performance metrics.
Provide functional support for Cash Management products and services, Online and Mobile app, and general account or financial-related inquiries.
If your background aligns with what we're looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity.#LI-VK1#HbM6349
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.