Program Manager, US-Central CPI

Amazon Web Services (AWS) is seeking a detail-oriented and proactive Program Manager to join the Critical Projects Implementation (CPI) team. CPI manages retrofit projects within operational data centre spaces, tasked with critical infrastructure improvement projects to optimise utilisation of space, power, and cooling within operational data centres around the globe. These activities are outside the scope of standard construction delivery and regular preventative maintenance tasks.The Program Manager will provide essential operational and administrative support to CPI Project Managers by managing vendor onboarding, access and compliance workflows, financial tracking, tool administration and closeout enforcement. This role ensures the CPI team operates efficiently and maintains high standards of execution across all administrative functions.The ideal candidate thrives in a fast-paced environment, demonstrates strong organisational skills, has a bias for action, and can independently manage multiple administrative workstreams while maintaining exceptional attention to detail. This role requires someone who is comfortable working across multiple systems and stakeholders to drive process compliance and remove barriers for project delivery teams.Key job responsibilities Vendor Onboarding & Access ManagementManage end-to-end vendor onboarding including documentation, system setup and badge/access requests across data centre facilitiesMonitor training compliance and submit Door Masking/SGR tickets, escalating issues to project managersFinancial & Procurement SupportFollow up on CAR approvals, contract approvals and PO issues to maintain project schedulesTroubleshoot invoicing discrepancies and track PO utilisation by coordinating with Finance, Procurement and DCSP teamsTool Administration & Data QualityCreate and configure Procore project shells, manage user access and conduct regular data quality checksTrack warehouse inventory (receipts, distribution, reconciliation) and collect inputs for business reviewsSLA Enforcement & ComplianceMonitor and enforce MCM and closeout action plan SLA targets, tracking submissions and execution timelinesGenerate weekly compliance reports and escalated at-risk items to project managersBasic QualificationsHigh school or equivalent2+ years of program or project coordination/administration experience2+ years of experience working in construction, data centre or critical infrastructure environmentsExperience with vendor management and onboarding workflowsProficiency in project management tools (Procore, Smartsheet, or similar)Strong written and verbal communication skillsExperience with Microsoft Office Suite (Excel, Word, Outlook)Preferred QualificationsBachelor's degree in Business Administration, Construction Management or related fieldExperience with Amazon internal tools (MCM, Procore, ARIBA, COUPA or similar procurement systems)Knowledge of data centre security protocols and access management systemsExperience supporting construction project closeout processesFamiliarity with PO lifecycle management and invoice reconciliationDemonstrated ability to manage multiple concurrent workstreams with competing deadlinesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, OH, Dublin - 55,600.00 - 97,400.00 USD annuallyCompany - Amazon Data Services, Inc.Job ID: A10493316#J-18808-Ljbffr