Remote Call Center Supervisor

Posted yesterday

virtual vocationsDenver (CO)

First-Line Supervisors of Production and Operating WorkersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

Managing the performance and workflow of a team, the full-time Remote Call Center Supervisor will oversee EBO Customer Service Representatives, handle escalated issues, ensure compliance, and provide coaching and training in a fully remote environment. Key responsibilities Monitor and manage performance, activity, and quality of assigned EBO Representatives Coach and train team members while managing scheduling and workflow to optimize results Handle escalated patient and client issues, ensuring compliance with policies and protocols Required qualifications 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service environment Knowledge of medical terminology, patient billing, and healthcare insurance Experience in performance management, coaching, and handling personnel issues Proficiency in MS Office applications and ability to manage data entry accurately Strong organizational skills and ability to work in a fast-paced environment

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.