Virtual Meeting - Technical Support and Facilitator - Specialist

Posted 17 days ago

ntt dataAlexandria (VA)

Audio and Video Technicians Custom Computer Programming Services

SENIORITY

Senior

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About the role

Audio/Visual Technology - Specialist The Audio/Visual Technology - Specialist will be proficient in WebEx and audio/visual technologies used to support virtual meetings necessary to support the Program Lead in virtual meetings using WebEx to organize break-out sessions, taking attendance, conducting polls, facilitating WebEx chat conversations, assisting with participant technology issues and providing technical support, as well as escalating issues that need additional assistance and problem resolution.

Responsibilities:

Provide technical support and troubleshooting for desktop hardware, audio/visual technologies and applications such as WebEx, SharePoint, and custom applications
Anticipate Program Lead's needs during the meeting
Monitor and record participant attendance
Monitor WebEx chat box during virtual meeting
Help participants who lose audio connections
Monitor video functionality
Organize breakout sessions
Conduct polls
Coordination with Call Center leadership and client staff
Assist customer with login issues
Support training activities for participant orientation and program director orientation and facilitator training
Log issues using CRM tool

Qualifications: Bachelors and 3 years' experience or High School Diploma and 10 years' experience. Required

Skills include: 3+ years' experience using WebEx to include features and functionality 3+ years' experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Tuning)3+ years' experience with standard Windows OS applications and MS Office applications 3+ years' customer service experience Excellent written and oral communication skills

Desired Skills:

Application AnalysisITIL Service Management
Business Application Training
User Acceptance Testing
Application Development

Posting Date: Department: -

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