Job Details
Company: American Express
Title: Reservations Agent
Location: Arkansas, USA
Salary: $18 per hour
Qualification: Graduation (High School Diploma or equivalent)
Responsibilities:
Assist guests and repeat visitors with accommodations, ticketing, training, leases, shuttles, and other services offered by the Reservations branch.
Answer phone calls and reply to emails promptly and professionally.
Sell and up‐sell accommodations, packages, and services to prospective and returning guests.
Take reservation calls, record critical information on the reservation log, and process customer deposits to credit cards in accordance with branch policy.
Maintain positive working relationships with co‐workers and central Reservations services.
Communicate efficiently with guests, co‐workers, external sellers and executives.
Maintain a professional demeanor, appearance, and mindset while demonstrating reliable attendance on all scheduled days.
Provide courteous, helpful, and accommodating service to all guests and colleagues.
Adjust schedules to accommodate flexibility for weekends, holidays, and evenings.
Qualifications:
Polite and courteous voice over the phone.
Follow departmental opening and closing procedures.
Respond to calls and emails in a timely and professional manner.
Enhance guest experience by exceeding expectations and gracefully handling feedback.
Strong computer and internet skills.
Prior experience with property control systems preferred.
Previous experience in a similar role desired.
Ability to read, write, and communicate in English; knowledge of a foreign language preferred.
Legally eligible to work in the United States with proper documentation.
Ability to sit for extended periods and work flexible hours (weekends, holidays, evenings).Dedication to American Express's commitment to service excellence and B Corp values.
Strong, professional appearance and demeanor.
Benefits:
Seasonal position with free season pass.
Discounted tickets for family and friends.
Discounts on retail, accommodations, recreation, and gear.
Ticket discounts to partner resorts.
Access to wellness programs and gym discounts.
Employee assistance program offering comprehensive support.
Referral bonus and domestic partner benefit.
Opportunities for paid wellness days and 401(k) participation (full‐time or part‐time).Internal reputation programs, workforce events, and cultural experiences.
Enjoyable work environment with beautiful views.
