Membership Account Concierge
syufy groupHouston (TX)
About the role
Membership Account Concierge Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.
If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here!
Position Summary:
The Concierge will be interacting with Villa Sport members and home office. Their primary responsibility is to process all change requests from Villa Sport members in a timely manner. They will need to be able to communicate effectively, organized, self-motivated, resourceful, and able to successfully handle multiple concurrent duties and assignments with minimal direct supervision. They will need to be available to work during peak club hours which could include weekends. This position regularly handles highly confidential information, credit card and bank account information.
Compensation and Benefits Include:
Hourly rate of pay based on relevant experience to the role. Full-time hours.
Remote work environment; must be located in Houston, TX area.
Benefits:
Package.
PTO.
401K with dollar for dollar match up to 4%.
Complimentary club membership.
Discounts on club products and services.
Essential Duties and Responsibilities:
Manage concierge que emails
Process all online member add on requests
Process all online member removal requests
Process all online upgrade/downgrade request
Process account reactivations
Process refunds with provided guidelines
Assist members with program registration
Work closely with Member Account Representative in resolving issues for monthly billing
Answer phone calls from members and assist with member needs
Audit daily club contracts
Other duties as assigned by Supervisor.
Qualifications:
Hospitality industry experience is preferred
Highly organized and a self-starter. Excellent team player. Focused yet flexible. Excellent judgment.
Comfortable handling sensitive information and confidential information.
Strong computer skills.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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