Manager of Hospice Clinical Operations
bek careFargo (ND)
Manager of Hospice Clinical Operations
Posted today
bek careFargo (ND)
SENIORITY
Manager
About the role
Job Description
Schedule:
Full Time | Monday - Friday 8:00 a.m. to 4:30 p.m. Why You'll Love Working at Ethos: Flexible scheduling, autonomy, and work-life support with modern technology that makes your day easier Competitive pay with employer-matched retirement, pay-on-demand options, and generous PTO + paid holidays Comprehensive health and wellbeing benefits Paid documentation time, plus mileage, and drive time. Career growth through scholarships, training, and professional development As a Manager of Hospice Clinical Operations, you'll lead a compassionate team dedicated to delivering exceptional care to our hospice clients and their families. You'll oversee the day-to-day clinical operations, ensuring every element of our services aligns with Ethos commitment to excellence, regulatory compliance, and whole-person care. As a Manager of Hospice Clinical Operations, you will:
Lead & Manage Clinical Operations:
Oversee the delivery of high-quality, patient-centered care provided by the Interdisciplinary Team (IDT). Ensure compliance with corporate policies, billing standards, and federal and state regulations.
Team Supervision & Utilization:
Supervise field and office staff, ensuring case load assignments are managed effectively based on acuity, geography, and staffing capacity. Monitor team performance to meet clinical benchmarks and optimize productivity.
Referral & Admissions Coordination:
Partner with the Clinical Team Assistant to manage new referrals, complete chart assessments, determine hospice eligibility, and oversee timely Face-to-Face visits and documentation.
Collaboration & Quality Assurance:
Work cross-functionally with Quality & Compliance, Training & Education, and Human Resources to drive clinical outcomes, improve CAHPS and PEPPER scores, and support a culture of continuous improvement.
Physician Communication & Documentation:
- Maintain consistent communication with the Hospice Medical Director and Physician Designees regarding new admissions, Certifications of Terminal Illness, and medical updates.
- Other Duties as Assigned
- The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
- This job also requires:
- Licensure as a Registered Nurse in the State of Minnesota or North Dakota.
- Minimum of 1 year of hospice experience preferred.
- Valid driver's license and use of an insured personal vehicle.
- Excellent verbal and written communication skills.
- Demonstrated leadership competencies including accountability, trust, performance management, and effective communication.
- Ability to pass state mandated background checks.
- Physical capability to perform all essential functions.
- Ability to read, write, and speak English to ensure effective communication with team members, clients, and families.
Additional Details
Employment Type: Salary, exempt
Department: Administration
Travel Requirements: Yes – as needed This role does include supervisory responsibilities.
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