Keyholder, Sawgrass Mills Outlet

OVERVIEW: KIKO MILANO is seeking a Keyholder to support the Store Manager and assist with daily store operations. The Keyholder also serves as Manager on Duty when needed, ensuring smooth operations, maximizing sales, and maintaining Company standards.

RESPONSIBILITIES: Leadership & Team Management Motivate and train the team to drive sales and deliver exceptional customer service. Manage staff, delegate tasks, and ensure follow-through on store and corporate directives. Monitor compliance with policies, selling standards, and dress code. Support the Store Manager in addressing performance or training gaps. Operations & Planning Perform opening and closing procedures and maintain store standards. Prioritize tasks as Manager on Duty, ensuring efficient operations and safeguarding assets. Customer Service & Sales Achieve sales goals and KPIs (P+, UPT, conversion).Ensure consistent application of Company training and product knowledge. Support staff on the floor to maintain top-level customer service. CORE COMPENENTICESLeadership and Employee Management: Capable of managing, delegating, and collaborating effectively with team members to achieve goals that align with the company's objectives. Initiative and Responsiveness: Able to address management and business needs promptly and take decisive action. Works independently and proactively, identifying necessary tasks and executing them accordingly. Planning and Organizing: Skilled in accurately assessing urgency and creating plans to address it effectively. Customer Service Orientated: Committed to delivering exceptional service to ensure the highest level of customer satisfaction. Dependability and Cooperation: Holds accountability for the business's success, accepting responsibility for outcomes and establishing measurable standards and goals for themselves and others. Consistently punctual and reliableREQUIREMENTS1–2 years of retail supervisory experience. Proven record in sales and customer service. Knowledge of store operations, opening/closing procedures, and team management. Proficiency with retail POS systems and Microsoft Office. Flexibility to work evenings, weekends, and holidays. EQUAL OPPORTUNITYKIKO MILANO is an equal opportunity employer committed to inclusive and fair hiring practices. We do not discriminate based on race, color, gender, age, nationality, culture, religion, sex, disability, or any other protected characteristic. We believe that diversity and individuality strengthen our culture and reflect our core values.