Fleet Shop Supervisor II

Shop Supervisor IIAs a Shop Supervisor II, you'll supervise daily Shop operations, monitor work volume, plan work scheduling, and provide / coach on responsive customer service. Management: Applies advanced technical knowledge related to positive Partner relations, coaching, and Partner development Provides Partners performance feedback Provides direct assistance to resolve Partner issues and concerns; escalates if needed Develops Partner work schedules that ensures business needs are met Communicates / coaches Partners to ensure understanding of / commitment to daily business goals Applies advanced understanding of product flow processes; ensures on-time delivery and equipment slotting schedules are achieved; monitors / adjusts schedules as needed Applies advanced understanding of productivity / throughput against goals; takes appropriate actions to meet goals Applies advanced understanding of / coaches on expense control, and department's contribution to overall bottom line Monitors daily work volume; adjusts balance of staffing levels and overtime Works with leadership team / Partners to develop a thorough understanding of causes of equipment failure; develops / institutes plans to address issues and extend equipment life Ensures adequate readiness levels of all vehicles / equipment to meet business needs Researches, responds / provides technical insight to customer inquiries, including those from senior leadership and QA teams Safety / Sanitation: Ensures compliance with process, facility, and governmental safety requirements Ensures / maintains a clean, safe, well-organized, and pest-free facility Ensures sanitation, maintenance, and safety issues are identified, addressed, and resolved The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: Supervisory experience (preferred) - Preferred Experience creating / giving presentations - Required Knowledge/Skills/Abilities: Advanced technical knowledge related to positive Partner relations, coaching, and Partner development - Required Advanced knowledge of fundamentals and compliance in the industry, OSHA, DOT, EEOC, EPA, state Employment Laws, and department-level reports - Required Advanced understanding of expense control, and how productivity / throughput affect goals - Required Proficiency operating internal / external software systems - Required Strong verbal / written communication and presentation skills - Required Influencing skills - Required Analytical skills - Required Ability to manage multiple priorities and shift focus between tasks; attention to detail - Required Education: A related degree or comparable formal training, certification, or work experience - Required Licenses/Certifications: Successful completion of required H-E-B training and classes - Required Physical Demands & Working Conditions: Work flexible and extended hours / shifts (including 10 - 12 hour shifts, nights, weekends, and holidays) Navigate through all assigned work areas The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 11/1/2018