Service Dispatch Specialist
eteamHopkinton (MA)
About the role
Service Dispatch Specialist
Location: Hopkinton, MA Duration: 8 Months
Duties:
The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened. This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service.
Skills:
Strong customer service background. Experience working in a call center environment. Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. Client experience is preferred but not required. Prior dispatching experience preferred.
Education:
High school diploma or GED required. Additional education in Business, Communications, or a related field is a plus. Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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