Online Grocery Pick-Up Clerk

Essential Job Functions: 60; 60; 60; 60; 60; 60; 60; Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. 60; 60; 60; 60; 60; 60; 60; In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. 60; 60; 60; 60; 60; 60; 60; Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. 60; 60; 60; 60; 60; 60; 60; In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. 60; 60; 60; 60; 60; 60; 60; E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. 60; 60; 60; 60; 60; 60; 60; Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. 60; 60; 60; 60; 60; 60; 60; Adhere to local, state, and federal laws, food safety procedures, and company guidelines. 60; 60; 60; 60; 60; 60; 60; Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. 60; 60; 60; 60; 60; 60; 60; Read and follow directions given in the note section 60; 60; 60; 60; 60; 60; 60; Ensure quality and freshness of all items chosen 60; 60; 60; 60; 60; 60; 60; Communicate with customers via a portable phone and respond to calls in a professional and timely manner 60; 60; 60; 60; 60; 60; 60; Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars 60; 60; 60; 60; 60; 60; 60; Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. 60; 60; 60; 60; 60; 60; 60; Process the orders through the point of sale (POS) system 60; 60; 60; 60; 60; 60; 60; Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock 60; 60; 60; 60; 60; 60; 60; Maintain organization and cleanliness of staging areas and equipment 60; 60; 60; 60; 60; 60; 60; Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor 60; 60; 60; 60; 60; 60; 60; Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair 60; 60; 60; 60; 60; 60; 60; Perform required opening and closing procedures 60; 60; 60; 60; 60; 60; 60; Assist in training new e-Commerce team members 60; 60; 60; 60; 60; 60; 60; Meet/exceed productivity standards 60; 60; 60; 60; 60; 60; 60; Ability to work cooperatively in high paced and sometimes stressful environment. 60; 60; 60; 60; 60; 60; 60; Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. 60; 60; 60; 60; 60; 60; 60; Ability to act with honesty and integrity regarding customer and business information. 60; 60; 60; 60; 60; 60; 60; Ability to follow directions and seek assistance when necessary to resolve customer and business issues. 60; 60; 60; 60; 60; 60; 60; Provide sup

QUALIFICATIONS: Minimum Position Qualifications: Ability to work without supervision Ability to read shelf tags Basic math skills (i.e., counting, addition, and subtraction) Excellent oral/written communication skills

Desired Previous Experience: Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier