Client Services Receptionist
kleinfeld bridalNew York (NY)
About the role
Job Description
Overview:
The Client Services Receptionist is the company?s first representative of support for customers. The Client Services Receptionist will mainly greet customers and visitors, answer phones, voicemail, email and administrative responsibilities.
Roles and Responsibilities: The Client Services Receptionist will/is:
- Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
- Be courteous and pleasant with coworkers and supervisors
- Uphold and practice company policies, procedures and Kleinfeld Bridal service standards
- Greet and welcome every customer and visitor in a warm manner
- Direct customers and visitors in the appropriate direction
- Answer and screen customer and visitors ensuring accurate information is passed on to partners
- Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
- Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
- Manage/book customer appointments
- Complete all necessary data entry, ensure all administration and client service paperwork is accurate, processed and updated
- Ensure that the reception desk, lobby area and common areas are kept organized, clean and safe for all employees and customers
- Provide back up support for Financial Services
- Qualifications and Education Requirements
- Educations:
- High School diploma/GED required 5+ years in cash handling and customer service
- Communication:
- Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
- Leadership:
- Able to demonstrate problem resolution skills
- Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds
- Organizational Skills:
- Ability to manage multiple tasks simultaneously while prioritizing
- Detail oriented
- Demonstrate the highest level of ethics and integrityrequired skills:
- Excellent verbal and written communication skills with attention to detail
- Excellent time management
- Excellent professional interpersonal skills both in person and by phone
- Ability to manage multiple projects independentlyMS Office (word, excel, power point & email) proficiency
Before you apply
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A number in mind
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Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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