Client Success Manager - Digital Marketing Agency

Posted 3 days ago

gravitate digitalSan Antonio (TX)

Marketing Managers Advertising Agencies

SENIORITY

Senior

SALARY

$65,000

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About the role

Remote | Full-Time | $65K Base | $90K–$110K+ Potential Gravitate Digital is a fast-growing performance marketing company helping home service businesses acquire customers and scale. We're looking for an ambitious Client Success Manager who wants to take real ownership, work directly with business owners, and grow quickly with the company. This is not a low-intensity remote account management role. We move fast, expect a lot, and give strong performers significant responsibility and upside.

What You'll Do: You'll own a portfolio of client relationships and be responsible for helping those clients succeed. That includes:

Running client strategy and performance calls
Understanding client goals, marketing performance, CPL, CAC, close rates, and lead quality
Identifying problems before the client does and taking ownership of solving them
Coordinating with our advertising, creative, and operations teams
Helping improve client offers, follow-up, CRM usage, and sales processes when needed
Keeping accounts organized and moving forward
Building strong relationships with business owners
Identifying opportunities to retain and grow successful accounts
Your job is not just to keep clients happy.
Your job is to help them win.
Who We're Looking ForOur ideal candidate has:
Client success or account management experience at a marketing agency
Ideally, experience marketing for home service businesses
Strong communication and organization skills
A basic understanding of paid advertising and lead generation
The ability to manage multiple clients and priorities at once
High personal accountability and strong problem-solving skills
If you don't have agency experience, we'll still consider exceptional candidates with strong client success experience or people who are unusually smart, hardworking, and quick to learn.
You'll Probably Love This Role IfYou're highly ambitious and competitive
You want more responsibility, not less
You naturally work hard without needing to be chased
You move quickly and handle pressure well
You take ownership when something goes wrong
You want your compensation and responsibility to grow with your performance
You'd rather have a demanding opportunity with significant upside than an easy job with limited growth
Gravitate is growing quickly, and this role can be hectic at times. There will be periods that require more than a standard workday.
If you're looking for a predictable, low-pressure remote 9-to-5, this probably isn't the right fit.
Compensation & Growth

Base Salary: $65,000 Strong performers can earn approximately $90,000–$110,000+ through performance compensation, retention incentives, account expansion commissions, referral bonuses, and additional incentives. We promote based on performance and capability, not tenure. As Gravitate grows, top performers will have opportunities to manage larger accounts, lead other CSMs, and move into broader leadership roles.

How to Apply: Click Apply directly through LinkedIn and submit your application. Want to significantly increase your chances of getting an interview? Send us a 2–3 minute Loom video introducing yourself and telling us:

Why you're interested in Gravitate
Your most relevant client success or marketing experience
Why you think you'd thrive in a fast-moving, high-accountability company

The Loom is not required to apply, but candidates who send a strong one will have a significantly better chance of getting an interview. We're looking for someone who wants more than their next job. We're looking for someone who wants to become exceptional at what they do and help build something big.

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A number in mind

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Your notice period

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