Associate Manager, Captive Collections & Repossessions

Posted 4 days ago

teslaHayward (CA)

Bill and Account Collectors Collection Agencies

SENIORITY

Mid

SALARY

$80,000 - $144,000/annual

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About the role

Collections And Repossession Associate Manager As a Collections and Repossession Associate Manager, you will help manage Tesla's North American captive vehicle leasing, vehicle loan, energy loan and energy lease portfolio. This role is responsible for overseeing collections activity, leading a collections team, coordinating recovery and repossession efforts, and driving timely resolution of delinquent accounts across the captive portfolios. You will partner closely with program managers to document requirements and align collection workflows with product and portfolio needs. The ideal candidate thrives in a high-paced environment, balances multiple deadlines and demonstrates strong communication skills, financial acumen, and the ability to work collaboratively with internal and external stakeholders.

Responsibilities:

Monitor/manage aging reports as well as identify and prioritize accounts requiring immediate collection action for the Captive
Track delinquency rates, cure performance, and recovery outcomes
Ensure compliance with applicable consumer credit and collections regulations, including the Fair Debt Collection Practices Act (FDCPA)
Partner with internal stakeholders and external vendors to execute repossession, enhancement requirements and loss-mitigation strategies
Contact customers regarding overdue payments via phone, email, and written correspondence
Investigate payment discrepancies and resolve billing disputes in coordination with collection team

Requirements:

Bachelor's Degree in Accounting, Finance, Business Administration, or related field, or equivalent experience 2-4 years of experience in Auto finance with hands-on collections or credit experience
Portfolio risk management, including delinquency tracking and trend analysis
Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook)
Excellent communication and interpersonal skills
Strong organizational skills and ability to manage multiple accounts and deadlines simultaneously
Bilingual in Spanish, Mandarin, or French a plus

Compensation & Benefits: Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation $80,000 - $144,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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