Customer Service Coordinator
transcatNorfolk (VA)
About the role
Transcat Customer Service Coordinator Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? The Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items – but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.
Responsibilities:
- Controls order processing workflow in the D&W system, and process units into the calibration lab software so that customer commitments are met
- Call customers with estimates and get purchase order numbers, document in the D&W system to confirm discussions
- Advise customers of status and/or completion dates of repair and calibration; call customers for pick-upAnswer customer questions regarding billings, delivery, ship dates, etc.
- Relay general technical information to customers
- Generate purchase orders for parts and outside services as needed
- Maintain accurate, complete and up-to-date department files and records
- Enter data accurately and on a timely basis
- Prepare customer paperwork for shipments
- Prepare and coordinate daily driver pickup/delivery schedule
- Assist in shipping/receiving, as required
- Protect company assets, information and interests
- Actively support the company mission, goals, programs and policies
- Comply with all company policies and procedures
- Other duties as assigned
Qualifications: Required Knowledge, Skills and Abilities:
- Excellent verbal and written skills
- Must be able to work with others
- Must be able to multitask
- Education and/or Experience:
Minimum of a High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.
Equal Opportunity and Non-Discrimination:
Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.
We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.
Contingencies:
All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.
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