Personal Lines Customer Service Representative

Personal Lines Licensed Customer Service RepresentativeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is seeking a Personal Lines Licensed Customer Service Representative to join our growing team in Minnesota!The Canopy Group Minnetonka, MN/Belle Plaine, MN/Le Sueur, MNOur fast-growing independent Insurance Agency is looking for a motivated licensed Customer Service Representative to join our team. The Canopy Group was named MIIAB 2018 Agency of the year. Our successful candidate is a team player with insurance customer service experience, superior communication skills, and thrives in a fast-paced work environment.The Insurance Customer Service Representative will assist our clients with service inquiries, and cross-sell additional lines of personal insurance to existing clients. The position requires superior phone and interpersonal communication skills, exceptional listening, and prior success in servicing clients on personal lines of insurance.How You Will Contribute:Receive inbound calls to assist insureds with inquiries while making changes to policies as needed, documenting in our agency management systemPlace outbound calls to complete research and follow up activity and conduct annual account reviewCommunicate with current and potential clients, providing information, answering questions and resolving concernsProcessing policy transactionsIdentify opportunities to up-sell coverage and seek cross sell opportunitiesPrepare insurance proposals through rating new business and expiring policiesAssist clients in submitting loss notices and maintain follow up to ensure timely claims settlementCompile and update client databaseMaintain orderly electronic files and information, following agency procedures regarding customer interactions and transactions, documenting details of conversations, as well as actions taken. Setting suspense for those situations where it is needed.Make sure all new business payments are submitted to the carrier for processing and policies have been issued and successfully downloaded into agency management systemLicenses & Certifications:Property and Casualty Insurance licenseSkills & Experience to be Successful:HS Degree or equivalentAdvanced knowledge of Microsoft Office software and Web-based TechnologyExcellent spelling and grammar; outstanding verbal and written communication skillsPrior insurance office experiencePay Range26.00 - 33.00 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".