Patient Account Specialist
teksystemsSpringfield (IL)
Patient Account Specialist
Posted 5 days ago
teksystemsSpringfield (IL)
SENIORITY
Senior
About the role
Overview:
In this remote, contract role, you will handle inbound patient billing inquiries and facilitate payments while ensuring accurate records. You will work closely with the patient financial experience, explaining balances and plan options as part of a compassionate service mindset. You will navigate Epic for documentation and support patients with self-service tools like MyChart. This position offers a meaningful opportunity to contribute to revenue cycle efficiency while delivering high-quality patient care and financial guidance. Compensation / Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement PlanLife Insurance Short and long-term disability Health Spending Account (HSA)
Responsibilities:
- Handle inbound patient billing and payment inquiries
- Explain account balances, copays, deductibles, and coinsurance
- Process payments and assist with payment arrangements
- Educate patients on MyChart and self-service resources
- Assist patients with financial assistance inquiries
- Document all interactions within Epic
- Escalate complex issues to the appropriate department
- Provide professional and compassionate customer service
Key requirements:
- Previous healthcare customer service, medical billing, revenue cycle, or call center experience
- Strong communication and problem-solving skills
- Experience in a high-volume call center environment preferred
- Epic experience preferred
- Ability to handle sensitive patient conversations professionallystrong communicationproblem-solvingempathy and professionalismcustomer-focused mindset
EpicMyChart
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