Dental Front Desk Coordinator
advanced dental centerIndian Hills (KY)
Dental Front Desk Coordinator
Posted today
advanced dental centerIndian Hills (KY)
SENIORITY
Mid
About the role
Description Are you looking for a career, not just a job? Someone who thrives on setting and surpassing goals, knows how to build and nurture relationships with patients, and wants to grow with a company? Advance Dental Center is currently looking for a full-time Dental Front Desk Coordinator at our St. Matthews location. What ADC brings~ Competitive hourly pay plus a monthly bonus program~ Health and vision insurance~ Free dental care for you, plus a family discount~401(k) with company match~ PTO for full-time team members and paid holidays~ Continuing education, training, and a real job-growth plan~ Tuition discount with Sullivan University~ Employee referral bonus~ Employee recognition program~ Philanthropy program rooted in the Louisville community
About the role:
Dental Front Desk Coordinator The Dental Front Desk Coordinator is the "first impression" of Advanced Dental Center. The warm voice on the phone, the welcoming face at the door, and the liaison between patients and our back-office team. You'll handle the scheduling, insurance verification, treatment-plan conversations, and payment workflows that turn first-time visits into lifelong patients. The Dental Front Desk Coordinator reports to the Office Manager. A day at the front desk Warmly greet and build rapport with patients as they arrive Promptly respond to phone calls, voicemails, texts, and emails Check patients in and out for scheduled appointments Verify upcoming appointments by phone, text, and email Sweep the schedule daily — surface conversions, unconfirmed visits, outstanding balances, and signed treatment plans that need follow-upBuild the schedule with proactive outreach — phone, text, and email Maintain and update patient profiles in Open DentalWalk patients through their treatment plans, estimated insurance coverage, and warranty options Verify dental insurance benefits and collect copays before appointments Present the Dental Saver Discount Plan to uninsured patients Pull end-of-day reports Ensure required documentation is on file prior to every appointment Keep reception and front-desk areas clean and welcoming
Requirements:
- What you bring
- High school diploma or equivalent (required)
- Previous dental front-office experience strongly preferred
- Excellent verbal and written communcation
- Comfort multitasking in a fast-paced environment
- Strong computer skills — Open Dental experience a plusHIPAA awareness and a commitment to patient confidentiality
- Organized, self-directed, and genuinely team-oriented
- A warm, patient-first attitude — the kind of person who remembers names
- Able to sit for extended periods in a typical office environment
- Welcome to the family.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.