Data Auditor

Benefits Supplemental Insurance Simple IRA Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Title Data Auditor Reports to Director of Helpline Services and/or designee General Description The Data Auditor is responsible for collecting, sorting, reconciling, evaluating, preparing and reporting all Helpline data daily for contract reports that will be distributed on a monthly, weekly, annual and fiscal year basis. The role may also respond to people who call, chat or text the Helpline, customize reports for specific customer needs, and assist in the training and mentoring of Helpline Trainees and lower-level Specialists. It may represent the agency at public events promoting services. The general work schedule will be 40 hours per week Monday through Friday 9am-5pm and may be scheduled to work holidays, weekends, mornings, evenings and night shifts as needed. Duties Collect, evaluate, and report all contact data for monthly, weekly, annual and fiscal year reporting. Provide guidance and support to Helpline Specialist and Helpline Specialist Trainees. Review all Intake forms from the previous day for data and reconcile. All intake forms will be reviewed, checked and reconciled (Intake summaries against what was entered in the computer) for accuracy then totaled. Notify employees of any intake discrepancies, errors, inaccurate or missing information. All data will be logged into and/or exported to a preset format in Microsoft Excel. Assist with reviewing and emailing weekly intakes to contractors. Assist with mailing intakes to contractors when due. Prepare mail out information when requested. Assist with collecting data to report to contractors daily. Complete follow‑ups and surveys when due. Assist with checking call, chat and text contacts daily for accuracy and compile chat and text reports monthly. Assist with data collected and report out on a daily, monthly, weekly, fiscal and annual basis to all states and/or programs we answer for. Be responsible for Quality Assurance of calls, chat and text and intakes. Adhere to all LACG Helpline policies and procedures. May provide administrative support to the Director of Helpline Services and/or designee. Maintain the confidentiality of contacts to the Helplines and all data. Answer calls to Helplines. Participate in ongoing training. Enter all information into the computer program. Assist administrative staff as the need arises; make copies of mail out information, compile information, mail runs when needed, etc. Perform any other job‑related duties assigned by the Director of Helpline Services and/or designee. Essential Physical and Cognitive Requirements Must be able to remain in a stationary position 70% of the time. Must be able to lift and carry 30 pounds. Must be able to maintain finger and wrist dexterity with repetitive movement. Must be able to analyze caller situations to determine policy‑based action and make appropriate referrals. Must be able to generate grammatically correct computer‑typed work. Must be able to complete essential duties and responsibilities with frequent interruptions. Must be able to work under difficult conditions. Must have the ability to read and learn policy and procedures. Must be able to speak clearly and effectively to callers, vendors and/or other employees. Must have the ability to learn computer software programs such as iCarol, FileMakerPro, PureConnect, Microsoft Word, Excel, etc. Must be able to learn to operate a photocopier, including loading copy paper and printing mail materials. #J-18808-Ljbffr