Desktop Support
ascension fedJacksonville (FL)
About the role
The Desktop Support LAN/WAN will be responsible for providing on-site support for LAN/WAN networks. The technician will be responsible for troubleshooting and resolving issues related to network connectivity, hardware and software. The technician will also be responsible for installing and configuring network equipment and software, as well as providing end-user support.
Responsibilities:
- Provide on-site support for LAN/WAN networks
- Troubleshoot and resolve issues related to network connectivity, hardware and software
- Install and configure network equipment and software
- Document all work performed and maintain accurate records
- Communicate effectively with customers and team members
- Adhere to company policies and procedures
Requirements:
- High school diploma or equivalent 3+ years of experience as a PC LAN/WAN Technician
- Strong knowledge of Helpdesk ticketing processes
- Experience with network equipment and software installation and configuration
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.