Program Eligibility Specialist

Summary: The primary mission of this role is to guide customers through the program eligibility process by providing exceptional customer service, ensuring accurate documentation, and determining eligibility for available homeownership or home rehabilitation assistance programs. This position conducts eligibility determination sessions, gathers and reviews required documentation, prepares eligibility and ineligibility notices, maintains program records, and follows up with clients throughout the process. The role assists with customer communications and data management and contributes to the continuous improvement of service delivery procedures. Success is measured by accurate and timely eligibility determinations, complete and compliant customer files, responsive customer service, and effective support that helps qualified individuals successfully progress toward homeownership.

Physical Demands: The physical demands outlined here represent the requirements necessary for an employee to perform the essential functions of this job successfully. While carrying out job duties, the employee must regularly communicate verbally and listen. Additionally, the employee is frequently required to stand, walk, use their hands for tasks such as handling or manipulating objects, and reach with their hands and arms. Expected Work HoursSome flexibility in hours is allowed, but the employee must be available during the organization's core work hours, which are Monday through Friday from 8:00 AM to 5:00 PM. A minimum of 40 hours per week is expected. TravelThis position may require occasional travel outside the area for training.

Work Authorization: Applicants must be legally authorized to work in the United States. Verification of eligibility will be required at the time of hiring.

AAP/EEO Statement: Affordable Homes of South Texas, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Other DutiesThis job description provides a general overview of the role and does not list all possible duties, responsibilities, or tasks required of the employee. These may change at any time, with or without notice.