Service Assistant - Full-Time

Essential Duties and Responsibilities: Provide excellent customer service Act as liaison between customers, manufacturers, and technicians Look up warranty history and potential open recalls on buses Open RO’s in computer system Code RO’s for proper billing; customer, warranty, or company code Track service work orders from start to finish Coordinate pick and return of customer vehicles Properly document all work orders Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance Perform timely follow up communication with the customer Keeps updated on all warranty policies and product changes Communicating with customers when a delay (Back Order) will occur and offering alternatives Recording information carefully and identifying needed parts using most efficient method Check in buses as they arrive and assist with keeping NO parking lanes open Lot scanning at location and off-site location Other duties as assigned Education and/or Work Experience Requirements: High School diploma or equivalent required Experience in the Bus, Medium/Heavy Duty truck or automotive industry Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office – Word, Excel) Knowledge of internal service, sales and parts policies and procedures Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service CDL Class B preferred, but not required

Benefits: Competitive Pay Medical Insurance Dental and Vision Company paid for Short & Long Term Disability and Life Insurance 401(k) with company match Holiday Pay Paid Time Off Career Growth Midwest Transit Equipment is proud to be an Equal Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service. Midwest Transit Equipment is also proud to be a Drug Free workplace.