Family Coordinator
virtual vocationsDenver (CO)
About the role
To support families during a critical time, the full-time remote Family Coordinator will manage a high-volume caseload of approximately 100 concurrent cases, overseeing the full client lifecycle from contract signature to the return of ashes while ensuring exceptional client experiences.
Key responsibilities:
Manage a high-volume book of business, guiding families through each step of the process with empathy and professionalism
Act as the primary point of contact, handling inbound and outbound communications while maintaining meticulous documentation
Collaborate with internal teams and vendors to ensure timely case milestones, including transportation, documentation, and cremation scheduling
Required qualifications:
2+ years of experience in case management, client coordination, or similar roles with end-to-end ownership of a caseload
Strong written and spoken English skills
Ability to manage 100+ cases simultaneously with a focus on detail and record-keeping
Proficient in using multiple systems for effective workflow management and problem-solving
Highly accountable and proactive, with a passion for client experience and service delivery
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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