Concierge Front Desk & Administrative Support

Job Summary The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Principal Duties/Responsibilities Assists Administrative Assistant/Executive Director as appropriate Job Title Community Receptionist Department Administration Date Revised: 8/13/2024 Reports To Director of Business Administration FLSA Status Non-Exempt Job Code: 4008 Job Summary The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Principal Duties/Responsibilities Accounting Assists Administrative Assistant/Executive Director as appropriate Compliance and Safety Competently responds to all emergencies as directed Demonstrates basic understanding of emergency call system and nurse paging system Communication Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Customer Service Determines visitors needs in a timely manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.) Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice Responds to resident requests in a timely manner Manages doctor appointment book Manages beauty and barber appointment book Acts as concierge for residents (calling taxi’s, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Facilities Maintenance Keeps lobby clean and neat, free of clutter and trash Oversees common bathroom, reporting soilage’s to housekeeping as appropriate Reports any mal-functioning equipment to maintenance Sales Promptly forwards inquiry calls to Marketing or designee Properly documents and responds to marketing inquiries Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives Represents the community with a positive attitude and pride when interacting with potential residents and families Training Participates in in-service trainings as required by state regulations Miscellaneous Assists with clerical work for all departments Education/Experience/Licensure/Certification High school diploma or equivalent certificate preferred. Required Skills/Abilities Possesses expert knowledge of telephone system and capable of teaching others Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.) Maintains awareness of all daily activities (and changes) Has full knowledge of the administrative staff, ownership, and management company Possesses excellent verbal communication skills Physical Requirements In an 8-hour workday, associate will stand/walk: Hours at one time: 0 - 2 Total hours/day: 4 - 6 In an 8-hour workday, associate will sit: Hours at one time: 0 - 2 Total hours/day: 4 - 6 Associate will support/assist: (Maximum lbs): Frequently: 0 - 10 lbs. Occasionally: 50 lbs. Associate will lift/carry: (Maximum lbs): Frequently: 0 - 10 lbs. Occasionally: 15 lbs. Height of Lift: 3 - 4 feet Distance of carry: 30 yards Employee will use hands for repetitive: Simple grasping, pushing, and pulling, and fine manipulation Employee should be able to: Bend: Occasionally Squat: Occasionally Kneel: Occasionally Climb: Occasionally Reach: Occasionally Disclaimer The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. I ______________________________ have read this job description and understand the duties and responsibilities of the position of Community Receptionist . I further understand that it is my responsibility to perform my duties consistent with the highest standards of Benchmark Senior Living. ________________________________ _______________ Employee Signature Date ________________________________ _______________ Supervisor’s Signature Date #J-18808-Ljbffr