Call Center Representative - ENT

Job Summary: Call Center Representative - ENT[About the Role]Join Carrier as a Call Center Representative - ENT in East Syracuse, NY, and be the first point of contact for homeowners, dealers, and contractors seeking support for our industry-leading heating and cooling products. Represent 'the factory' behind Carrier's trusted brand, helping customers across North America connect with the service and solutions they need. This is a fantastic opportunity to develop your customer service career in a supportive, team-driven environment with clear advancement paths.[Responsibilities]Manage high volumes of inbound calls, providing prompt, friendly, and knowledgeable assistance Identify customer needs and deliver tailored solutions to ensure satisfaction Generate sales leads and meet or exceed team sales targets and call quotas Build trust and lasting relationships with customers through open and effective communication Provide accurate product information, warranty details, and dealer referrals Warm-transfer customers to qualified dealers for sales or service Triage customer complaints and escalate complex issues to Tier 2 support Maintain detailed records of customer interactions and process account updates Support remote access and Wi-Fi-enabled product inquiries (e.g., thermostats)Follow company communication procedures, guidelines, and policies Go the extra mile to engage and delight customers[Required Skills and Experience]Minimum 6 months experience in a call center handling inbound calls High School Diploma or GEDProficiency in Microsoft Office Typing speed of 35-45 words per minute Excellent verbal and written communication skills Strong problem-solving and multitasking abilities[Preferred Skills]Bilingual proficiency in Spanish (eligible for a higher pay rate)Experience supporting technical products or HVAC industry knowledge[Benefits]Competitive pay: $19/hr ($20/hr for bilingual Spanish speakers)Monday to Friday schedule, 8am - 5pm-no weekends Career growth within a global industry leader Collaborative, team-oriented work environment Comprehensive training and development resources Convenient East Syracuse, NY location[How to Apply]Ready to make a difference for Carrier customers and grow your career? Submit your updated resume today to join our dedicated team and help us deliver world-class customer support.