Principal Customer Program Manager

Cisco Silicon One Program ManagerThe application window is expected to close on: 09/18/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.Location: Anywhere in U.S.Meet The Team Cisco Silicon One is the center of Cisco's ASIC design and is driving the development of next-generation network devices for the AI/ML era. Our outstanding team works in a startup atmosphere within a stable and leading corporate environment, and our design center hosts all silicon Hardware and Software development fields under one roof.Your ImpactDefine the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launchExecute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deploymentTranslate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.Clearly and intelligently communicate issue status to the customer and internal (including executive) teamsWork closely with engineering, product management, and sales teams to resolve technical issues, set accurate expectations and keep the scope of the projects on track to successful executionEffectively organize and lead complex technical engineering-to-engineering discussionsCorrectly represent the urgency of issues and raise them (internally and/or externally) as appropriateRegularly communicate program status and key issues to managementDevelop a close working relationship with customer development teams and use creativity to find solutions to their issuesMinimum Requirements10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives.Deep technical expertise in cloud development, deployment, or OEM environments.Proven track record of managing high-stakes hardware and software engagements for strategic datacenter customers.Hands-on experience working across the full product stackincluding Software, ASIC, and Hardwarewith a focus on managing end-to-end customer deliveries.Expert leadership capabilities, with the ability to drive execution across diverse, cross-functional global teams.Advanced problem-solving, negotiation, and organizational skills to manage complex dependencies and project risks.Ability to translate complex technical requirements into actionable, high-impact roadmaps for both engineering teams and external partners.Preferred RequirementsStrong technical background in system, HW, and SW qualification for AI infrastructure, cloud/DC environments, or networking ASICs.Strategic mindset: ability to navigate complex organizational environments, identify cross-functional connections, and adapt to shifting circumstances.Proven comfort with high levels of ambiguity and the ability to thrive in rapidly evolving technical landscapes.Exceptional cross-boundary collaboration skills, with a track record of importing and exporting talent and ideas to achieve broader organizational goals.Excellent written and verbal communication skills that drive executive-level impact and clarity at scale.Why Cisco?At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.