Customer Service Representative Job in Reston, VA | Robert Half

Responsibilities: Respond to incoming member calls and emails with professionalism, accuracy, and a service-focused approach. Assist the membership department with day-to-day administrative support, including record updates and general coordination tasks. Enter, review, and maintain member information in internal databases and CRM systems to ensure data accuracy. Place outbound calls when needed to follow up on requests, confirm details, or provide membership-related assistance. Use Microsoft Office applications to prepare correspondence, manage documents, and track routine activities. Learn company-specific systems and apply them efficiently to process inquiries and support membership operations. Resolve routine customer concerns independently while escalating more complex issues to the appropriate team member. Manage multiple tasks during part-time weekday hours while maintaining responsiveness and attention to detail.