Patient Coordinator

Posted yesterday

avance careBrooklyn (NY)

Patient Representatives All Other Outpatient Care Centers

SENIORITY

Mid

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About the role

Overview: Discover a rewarding career path with Avance Care— where innovation meets compassion. Avance Care is growing fast, with 35 practice locations across the Triangle(Raleigh-Durham-Chapel Hill), the CharlotteRegion, and Wilmington, NC — and we’re looking for passionate individuals to grow with us. As one of North Carolina’s largest independent primary care networks, we’re redefining healthcare by deliveringcomprehensive, compassionate servicesthat support the physical, mental, and emotional well-being of our patients. Step into a vital role at the front lines of care. As a Front Desk team member, you’ll be the first point of contact for our patients — creating a warm, welcoming environment and ensuring a smooth, supportive experience from check-in to check-out. This is a full-time role involving12-hour weekday shiftsand a rotating weekend schedule. Our clinic operates in abusy, fast-paced environment, and we seek a candidate who thrives under such conditions. We offer acomprehensive benefitspackage available on the first of the month following 30 days of employment.

Selected Responsibilities:

Meet, greet, and assist patients promptly, efficiently, and in a professional manner
Set up new patients and update current patients’ information in the EMR system
Schedule and reschedule appointments, as well as coordinate walk-in patients
Answer phone calls promptly and relay messages when necessary
Maintain the front desk and reception area in an organized, orderly fashion
Collect co-payments, deductibles, and co-insurances
Process referrals and provide complete and accurate referral information to our patients
Balance cash register and ensure all credit payments are accurate
Explain fees, services, and policies
Candidates should preferably bring a related degree and withat least one year of Medical Front Desk experience .Other Priorities:
Strong verbal and written communication
Ability to maintain confidentiality and integrity
Growth mindset
Flexibility and resilience

All offers of employment are contingent upon the successful completion of a background check and drug screen. Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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