Senior Business Analyst

Responsibilities: Own business requirements, functional specifications, process documentation, and user stories across our registry, identity verification, and business messaging platforms. Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA teams. Maintain traceability between business requirements, development work, and acceptance criteria. Own requirements through delivery, ensuring work is clearly defined, implementation risks are addressed, and solutions meet business objectives. Analyze, document, and maintain current and future-state business processes, workflows, business rules, and system interactions. Identify process improvements, automation opportunities, and operational efficiencies that create value across the business. Evaluate cross-product impacts and promote consistency across shared workflows, data models, and customer experiences. Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition. Collaborate with Customer Success, Operations, customers, and external stakeholders to capture business needs and validate solutions. Facilitate alignment across internal and external stakeholders through clear communication, documentation, process modeling, and solution validation. Define reporting and analytics requirements supporting operational KPIs, SLAs, and customer reporting. Analyze platform data and translate insights into actionable recommendations that support product, operational, and strategic decisions.