Lead VIP Host

Posted 4 days ago

dripshopDenver (CO)

Sales Managers Software Publishers

SENIORITY

Manager

SALARY

$100 K–$120 K

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About the role

About DripDrip is an AI-native social commerce marketplace for passionate communities, starting with collectibles. We power live streaming, digital packs, and other community-based commerce mechanics — for our own marketplace and for some of the leading brands in the collectibles hobby. We've been growing 20%+ per month for the last six months, and we're profitable. We're backed by Base10, Eniac Ventures, Kindred Ventures, and Harlem Capital.

The role: A small number of collectors account for a large share of everything that happens on Drip. They're here most nights. They know what they're chasing. They notice when something goes wrong, and they notice when someone remembers. Right now, no one owns those relationships by name. That's the job. This is a sales role built on relationships, not a service role with a relationship veneer. You'll carry a book of our highest-spend collectors and a number that goes with it. You'll grow the collectors who are already active, win back the ones who've gone quiet, and move high-potential members up into the top tier. Two things make this different from a standard VIP job. Reactivation is not a side project — a meaningful share of your target will come from collectors who used to spend with us and stopped. And you are expected to hunt. Some of the collectors who should be on Drip have never heard of us, and finding them, reaching them, and bringing them in is part of the role, not a stretch goal. This is the first hire on a function we're building from scratch, and it's a lead role. You'll co-build the program with our Head of Retention & Whale Acquisition — tiering, cadence, perk structure, playbook — and you'll be the person we build the team around as it scales. If you want to inherit someone else's system and run it, this isn't the job.

What you'll do:

Sell and reactivate
Carry a revenue target against a defined book of top collectors, and hit itSource net-new collectors from outside the platform. Build target lists, work the show circuit and collector communities, run direct outreach, and turn referrals from your book into new relationships
Run systematic win-back on lapsed VIPs — build the target list, work it, and report on what moves
Grow spend inside the existing book: know what each collector is chasing and put it in front of them
Manage a credit and perk budget with real discretion, and be accountable for what it returns
Own the relationships
Know your collectors by name, category, grail list, budget rhythm, and history with us — in the CRM, not in your head
Reach out proactively and between streams, not just when someone shows upBroker access to inventory: flag chase cards and hold back the right item for the right collector, working with the buying and live teams
Own escalations end to end, including chasing internal teams so the collector never has toShow up where collectors are — live, in Discord, in DMs, and in person at shows
Co-build the program
Partner with the Head of Retention & Whale Acquisition to define tiering criteria, contact cadence, perk structure, and what a healthy VIP relationship looks like
Build the reporting that tells us whether any of it is working
Bring back what your book teaches you about pack economics, pricing, assortment, and where we lose people
Help hire and ramp the hosts who come after you
Your first 90 days

Days 1–30: Learn the product as a buyer. Open packs, take delivery, submit a card. Get in front of every collector at the top of the book. Days 31–60: A written point of view on tiering and coverage, a working contact cadence, and an active reactivation campaign against the lapsed list. Days 61–90: Measurable revenue movement in your book, a reactivation number we can trust, a working pipeline of net-new collectors, and a hiring plan for the team behind you.

What we're looking for:

Required 5+ years in a quota-carrying, relationship-driven sales or account role — and at least some of it spent on high-value individual clients rather than companies
A book you built yourself, and specifics on what happened to it: how it grew, what your retention and win-back numbers were, who you lost and why
Demonstrated reactivation experience. Bringing back a client who left is a different skill from keeping one who stayed, and we want the person who's good at the harder one
A hunting track record. You've sourced high-value clients who weren't handed to you — through cold outreach, events, communities, or referrals — and you can name how you found your last several
Genuine comfort with high-spend individuals — you can talk to someone dropping serious money without being intimidated or obsequious
Follow-up discipline that doesn't need a manager behind itAnalytical enough to open a spend report and know which three people to call today
The judgment and self-direction to operate as the first person in a function, with no playbook waiting for you
Available nights and weekends. Our business runs when collectors are off work
Strongly preferred
Knowledge of the hobby — sports cards, Pokémon, or TCG. You know sets, chase cards, grading, and comps, or you can learn it fast enough that no one can tell
Experience standing up a VIP, loyalty, or high-value account program rather than joining an established one

Management experience, or a clear readiness for itWe are not looking for a support queue manager or a relationship caretaker, or someone who only performs when the leads arrive pre-qualified. This is a book of business with a number attached, and part of that book doesn't exist yet. Backgrounds we hire from We're open on where you come from. People who do this well tend to come from: Luxury retail clienteling — watches, jewelry, high-end fashion Auction house, consignment, and private client relationship roles Membership and private client programs where you owned a book High-touch hospitality, events, and concierge Marketplace or creator-platform account management Consumer platforms where a small number of customers drive most of the revenue The hobby itself — card shops, the show circuit, or a breaker's community team How we'll measure you Revenue retained and grown within your book Reactivated spend from lapsed VIPsMembers moved up into the top tier Net-new high-value collectors sourced and activated Coverage and contact quality — are the right people being reached, and do they respond Return on the perk and credit budget you deploy Collector-reported satisfaction and issue resolution time Compensation$100K–$120K base salary, plus performance-based variable compensation tied to retained, reactivated, and net-new spend within your book. Equity included.

Interview process:

Intro call with the Head of Retention & Whale Acquisition
Deep dive on your book — how you built it, grew it, and what happened when you lost someone
Practical exercise
Conversation with a member of the leadership team
References, including at least one former client where possible

Drip is an equal opportunity employer. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other characteristic protected by law.

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