Part-Time Customer Service Representative

Part-Time Customer Service RepresentativeChicago, Illinois, United States$ 3,500.00 - 5,000.00 (US Dollar)Part-Time Customer Service RepresentativeWe're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business. Schedule requirements: this position requires you to be in your home for 20 hours per week. Those 20 hours must be between the hours of Monday - Friday, 8:00am - 6:00pm.Some of the things you'll be doing:Build relationships with our clients to better understand their unique needs and concernsFulfill requests and answer questions for internal and external customersRespond promptly to customer inquiries via phone or electronicallyProvide excellent customer service to both internal and external clientsManage customer portfoliosOrganize the workflow to meet customers' time frames and demandsData entry of client information, electronic filing, and retrieval of documentsNavigate between multiple databases quickly and accuratelyResearch, analyze, review, and process legal documentsRecommend process improvements where applicableMaintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services.What technical skills, experience, and qualifications do you need?Experience working in a customer service or administrative capacityEnergetic self-starter who thrives in a fast-paced, team-oriented environmentAttention to detail and accuracyStrong prioritization and time-management skillsFlexibility and agility, with the ability to multitaskProblem-solving skillsStrong computer skills and proficiency in MS Office, Word, and ExcelExcellent verbal and written communication skillsBenefits:These part-time positions are eligible for a number of CSC's competitive benefits-paid time off, 401(k) plans AND $1000 in tuition reimbursement per semester!Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.CSC offers excellent benefits, medical, dental, life insurance, flexible spending and health savings account.We also offer you 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more.